Last updated: 2021-12-04
Substripe honors a refund request for non-tangible (digital) products under the following exceptional circumstances:
Download issues due to substripe.com server problems, issues originating from the client’s e-mail service provider, or unzipping difficulties.
Claims for non-delivery must be submitted within 15 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted.
For such requests, substripe issues refunds within 15 days from the date of the purchase. You must provide detailed information on the deletion of the digital product via the Claim a Refund form that is provided on the bottom of this website. Your license will be withdrawn fr om our servers and you’re no longer allowed to use our products.
Such issues have to be reported within 15 days from the date of the purchase. Detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” or is “not returning the desired result” via the Claim a Refund form that is provided on the bottom of this website.
All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
In case of a positive refund request, substripe issues refunds within 15 days from the date of the purchase. You must provide detailed information on the deletion of the digital product. Your license will be withdrawn from our servers and you’re no longer allowed to use our products.
Substripe tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 15 days from the date of the purchase.
Substripe reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day.
Any condition found adversely affecting the product’s marketability and sale-ability or adversely affecting its required form, fit, or function and which is likely to result in the end-user returning it to the source from which it was purchased for replacement or refund.
Any condition found which poses the possibility of causing injury or harm to or otherwise endangering the life or safety of, the end-user of the product or others in the immediate vicinity of its use.
Substripe reserves the right to change payment terms if necessary.
Issues with receiving/accessing our products/services?
Please contact us for immediate assistance via our support page.
Substripe tracks the following: every kind of web traffic, downloads of products, logins to access services, and membership areas for a download. This assures us to provide accurate licensing service for our products.
Contact us in case you still have questions about our refund & cancellation policy for digital products/services via https://substripe.com/support/
To claim a refund, please download this form, print it out and fill in the details. Please sign it with your initials and scan it or make a picture to send it back to firstname.lastname@example.org. This process is neccesary to make sure, our products are only used with a valid license.