Thank you for visiting Substripes support page.

Here you find contacting options, frequently asked questions, and more.

Operating hours

We are here to help 18 hours per day, 7 days a week. Support is available in English and German (Deutsch).

Contact Channels

Contact us via any of the channels below. We'll be in contact with you as soon as we can, but not later than 24 hours after your request.

FAQ - Frequently asked questions

Any presets you can purchase from our store work on any editing platform of Adobe. We provide XMP, DNG, and lrtemplate files for older versions of Lightroom Classic. You find a detailed description via any product page.

In addition, we include an instruction manual in every product where we show you how to import and use the presets.

You get immediate access to your digital products after purchase.

You can download them on the order received page - in addition, we send a confirmation email with all important data and your download links.

If you have created an account, you also find all your customer data, invoices and downloads, within the My Account page.

We continously develop our products. As a customer, you receive lifetime updates.

As soon as an update is available, we'll contact you via your provided email address.

You find information about new releases via our Product Releases Page

In exceptional cases, we provide a refund within 14 days.

Please read more about it in our refund policy.

No problem! Please contact us with your first name and email address, so we can search your order in the system and get it back to you, if possible. 

Contact us via the options above.

Please contact us via the contact option above with your #Order confirmation number and email address, so we can connect it to your account.

If you haven't created an account yet, go to My Account and register.

If your question is missing, please contact us via the contact channels above with your matter.

Website search

Search for anything on your mind, our system will try to get the most out for you.